The Best Buy Rip-Off

Back in march I bought a new laptop from best buy and paid the 170 something for the warranty. When the internal network card broke a few weeks ago, I took the laptop in to get repaired. In case you didn’t know, a broken internal network card means no wireless internet. Anyway, I walked into Best Buy knowing that I had my warranty and that it would be fixed for free. The geek squad guy looked the laptop over and confirmed what I already knew, it was broken. He said “no problem well ship it out and get it fixed for you. It should only take a couple of weeks”. So far everything looked great. My computer was being fixed for free and the world would soon be good again. O, how wrong I was ha ha ha.

Two weeks later I went in to pick up my laptop only to find out that they couldn’t fix it. The man said, “I’m so sorry this hardly ever happens” (like I believe that ha ha ha) and said that because I had a warranty they would have to give me a new laptop that matched my old one. Well they didn’t sell my old laptop anymore so they had to find another one that came close. This is where I was presented with one of the worst laptops they had available as a replacement. It had about half of what my old one did and was 200 dollars cheaper. They then told me that I would lose the difference in price and have to pay another 170 for another warranty. So let’s do the math here. The cost of the first warranty $170 plus the cost of the second warranty $170 plus the loss of the laptop $200 comes to a grand loss of $540. So this warranty that was supposed to protect me has now completely screwed me over. My old laptop only cost 800 dollars mind you.

Now I tend to be a pretty calm person, for the most part, but there was no way I was going to let this happen without a fight. I complained to EVERYONE! Salesman, customers, geek squad personnel, managers, people at the service desk, all got to hear about how I was being completely screwed over. Other than the customers no one really seemed to care. In fact, the only think I accomplished was almost being kicked out of the store! I am still completely amazed that a store can do something like that.

Lesson of the day, a Best Buy warranty only hurts the customer and makes the store a lot of money. So next time a Best Buy employee asks you if you want to purchase that warranty make sure to give him a hard time from me If you would like to know more feel free to contact the store in question.

Best Buy- Cerritos

12989 Park Plaza Dr Cerritos Town Center

Cerritos, CA 90703

Phone: 562-402-1555